Patient Transport Dispatch Operator

ServiceSource, Inc. • Colorado Springs, CO

5d

About The Position

The Patient Transport Dispatch Operator, also described as Customer Service Representative – Dispatch, coordinates patient transport services within a Medical Center. In a fast-paced, high-volume environment, the role answers incoming calls through the hospital switchboard, receives and processes transport requests, and dispatches transport staff. The operator communicates with clinical staff, transporters, and other hospital departments to support timely patient movement and efficient patient flow. This is a contract position subject to renewal based on performance and operational needs.

The position requires a high school diploma or GED, proficiency in English, and experience using a PC in a Windows-based environment. The employee must pass a federal background check with the FBI Department of Homeland Security and obtain American Heart Association Heartsaver/CPR certification upon hire. Flexible availability, including weekends and holidays, is required.

The role regularly involves standing, reaching, and talking or hearing, and occasionally involves walking, sitting, and lifting or moving items up to 10 pounds. The employee may occasionally be exposed to outside weather conditions; the noise level is usually moderate.

Requirements

• High school diploma or GED equivalent.
• Proficiency in English.
• Experience working with a PC in a Windows-based environment.
• Successfully pass a federal background check with the FBI Department of Homeland Security.
• Obtain Heartsaver/CPR certification from the American Heart Association upon hire.
• Flexible availability, including weekends and holidays, to meet hospital operational needs.
• Excellent verbal communication and active listening skills.
• Strong interpersonal and customer service abilities and a professional, courteous demeanor.
• Ability to work effectively as part of a team.
• Ability to meet and maintain contract performance standards and key performance indicators.
• Proficiency in general typing and data entry.
• Strong multitasking and organizational skills, including the ability to manage high call volumes.
• Ability to remain calm, composed, and professional in high-pressure or fast-paced situations.
• Comfort navigating and using PC-based systems and applications in a Windows environment.

Nice To Haves

• Bilingual abilities.
• Familiarity with dispatch or scheduling software.

Responsibilities

• Answer and manage high volumes of incoming calls through the hospital switchboard and dispatch lines.
• Receive, document, and prioritize patient transport requests using dispatch software and established protocols.
• Coordinate and dispatch transport staff, usually within one minute of a request, to support timely patient movement throughout the facility.
• Communicate instructions and resolve issues with clinical teams, transporters, and other departments.
• Monitor active transport requests and follow up as needed to ensure completion.
• Maintain accurate records of transport activity and call logs in accordance with hospital policies.
• Provide customer service to hospital staff, patients, and visitors by phone and in person.
• Assist with data entry, reporting, and performance metrics related to transport operations.
• Support sanitization and tracking of transport equipment when needed.
• Provide backup for other dispatch or administrative roles during peak times or staff absences.
• Follow hospital policies regarding confidentiality, safety, and professional conduct.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee's contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED