Patient Support Specialist

Emergeortho, P.A•Asheville, NC

About The Position

The Patient Support Specialist greets and assists patients and visitors at EmergeOrtho locations. The role supports patient visits by confirming appointment times, reviewing and verifying demographics, checking insurance eligibility, and collecting balances, deposits, and co-payments. The specialist completes assigned daily reports and helps maintain efficient office operations. Duties may include schedule changes and travel to office locations as assigned by the Manager. The specialist handles front-desk and patient-account tasks, including check-in, registration, check-out, appointment scheduling, insurance verification, preparing and reviewing charts, processing orders, answering phones, and maintaining patient records. The role requires professional communication with assigned staff and providers, a pleasant and cooperative demeanor, confidentiality, and the ability to support patients while managing a high volume of work and stressful situations. EmergeOrtho is a North Carolina orthopedic provider with 60 locations in 28 counties. The practice provides comprehensive musculoskeletal care through orthopedic specialists and advanced practice providers, with services including therapy and a focus on continuity of care. Benefits availability depends on hours worked per week.

Requirements

High school diploma/GED or equivalent previous experience.
Sound communication skills.
Excellent customer service skills.
Ability to handle high patient volumes.
Ability to maintain composure in stressful situations.
Ability to multitask and prioritize.
Experience and knowledge of insurance guidelines and insurance entry.

Nice To Haves

Previous experience as a check-in specialist is recommended but not required.
Experience in financial collections is recommended but not required.

Responsibilities

Greet patients and visitors in person and by telephone, answer or refer inquiries, and maintain a pleasant reception area.
Check in, register, and check out patients; confirm appointment times and review and verify demographic information.
Confirm insurance eligibility and maintain patient accounts by obtaining, recording, and updating personal and financial information.
Collect due balances, deposits, and co-payments.
Answer phones, schedule appointments, and optimize patient satisfaction, provider time, and treatment-room utilization.
Prepare and review charts for appointments, and file and retrieve patient records.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
Process orders and complete assigned daily reports.
Maintain professional communication with assigned staff and providers regarding patient needs.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipt, and scheduling equipment service and repairs.
Respond to emergencies and help patients in distress.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Follow office policies and procedures, report needed changes, and contribute to team efforts.
Perform other duties as required and assigned by the Manager, including schedule changes and travel to office locations as assigned.