Patient Support Specialist

Community Care Physicians•Delmar, NY

About The Position

Community Care Podiatry Delmar is hiring a temporary, part-time Patient Support Specialist, formerly known as a Medical Secretary. This position is 15 hours per week, working Monday and Wednesday from 7:45 a.m. to 4:00 p.m. The ideal candidate has superior customer service skills, preferably in a medical setting. The role supports patient check-in, telephone communications, appointment scheduling, provider schedules, patient flow, and verification of insurance and demographic information. Compensation is $18.00–$24.00 per hour. Individual compensation depends on factors such as work experience, qualifications, and skills; some roles may be eligible for overtime pay. The company describes its compensation package as including medical, dental, vision, and life insurance, paid holidays, paid time off, and a retirement plan, among other offerings. The position is based in a business-casual environment.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit, and update information when necessary.