Patient Support Specialist

Emergeortho, P.A•Hickory, NC

About The Position

EmergeOrtho is seeking a Patient Support Specialist to greet and assist patients and other visitors at its offices across North Carolina. The specialist checks patients in for appointments by confirming appointment times, reviewing and verifying demographics, confirming insurance eligibility, and collecting balances, deposits, and co-payments. The role also includes patient registration and check-out, appointment scheduling, chart preparation and review, order processing, and completion of assigned daily reports. The Patient Support Specialist communicates professionally with staff and providers about patient needs, maintains a pleasant and cooperative demeanor, supports patient satisfaction and efficient use of provider and treatment-room time, and helps keep appointments on schedule. The role maintains patient records and accounts, protects confidential information, helps maintain business-office inventory and equipment, responds to emergencies, follows office policies and procedures, and contributes to the team. Other duties may be assigned by the Manager, including schedule changes and travel to office locations.

Requirements

High school diploma, GED, or equivalent previous experience.
Sound communication skills.
Excellent customer service.
Ability to handle high patient volumes.
Ability to maintain composure in stressful situations.
Ability to multitask and prioritize.

Nice To Haves

Previous experience as a check-in specialist is recommended but not required.
Experience and knowledge of insurance guidelines and insurance entry.
Experience in financial collections is recommended but not required.

Responsibilities

Greet patients and visitors in person or by telephone, answer or refer inquiries, and answer phones.
Perform patient check-in, registration, and check-out.
Confirm appointment times, review and verify patient demographics, confirm insurance eligibility, and collect balances, deposits, and co-payments.
Verify insurance and process orders.
Schedule appointments in person or by telephone.
Prepare and review charts for appointments, and file and retrieve patient records.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate patient anxieties, answer questions, maintain the reception area, and help patients in distress by responding to emergencies.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Protect patients' rights by maintaining the confidentiality of personal and financial information.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying deliveries, and scheduling equipment service and repairs.
Complete assigned daily reports and follow policies and procedures, reporting needed changes.
Maintain professional communication with assigned staff and providers regarding patient needs.
Maintain a pleasant and cooperative demeanor and contribute to team efforts.
Perform other duties as required and assigned by the Manager, including schedule changes and travel to office locations.