Patient Support Specialist

LUX Infusion•Rochester, NY

5d•$21 - $24•Onsite

About The Position

LUX Infusion is seeking an onsite Patient Support Specialist in Rochester, New York, to help maintain continuity of care for patients receiving specialty or infusion therapies. The role supports prescription refill coordination, prescription management, patient outreach, and documentation so patients can remain on therapy safely and without disruption. It also helps clinicians and pharmacists ensure refill readiness and regulatory compliance while building trust with patients, providers, caregivers, and pharmacy partners. The specialist communicates with patients and providers to gather required information, lab results, and prescription renewals; submits insurance re-authorizations and prior authorizations; and escalates concerns to a pharmacist when appropriate. The role maintains accurate patient and insurance records, collaborates with pharmacy operations on timely dispensing and shipping, and follows applicable pharmacy regulations, HIPAA, and other laws. The position requires a patient-first approach, accuracy, accountability, and the ability to manage competing priorities in a fast-paced environment. This is an onsite position scheduled Monday through Friday, 8:00 AM–5:00 PM EST. The work location and schedule may change based on business needs. The posted pay range is $21–$24 USD.

Requirements

High school diploma or GED.
Current Pharmacy Technician registration and/or certification in good standing, or commitment to obtain required registration/certification within 60 days of hire.
Experience providing customer service to internal and external customers.
Experience with data entry, healthcare systems, and medical terminology.
Basic proficiency in Microsoft Office and related technology platforms.
Clear, compassionate communication skills with patients and healthcare partners.
Attention to detail and accountability in regulated environments.
Ability to balance multiple priorities while maintaining accuracy.

Nice To Haves

Pharmacy Technician certification, if not required by state.
One or more years of experience in specialty pharmacy.
Experience communicating with patient care settings such as outpatient clinics, inpatient facilities, skilled nursing, or home care environments.

Responsibilities

Coordinate prescription refills, patient outreach, and documentation for specialty or infusion therapy.
Communicate with patients and providers to gather required information, lab results, and prescription renewals.
Submit insurance re-authorizations and prior authorizations as needed to prevent therapy delays.
Ask required screening questions and escalate concerns to a pharmacist when appropriate to support clinical and regulatory compliance.
Maintain accurate patient records, demographic information, and insurance documentation in designated systems.
Collaborate with pharmacy operations teams to support timely dispensing, shipping, and refill coordination.
Serve as a trusted point of contact while adhering to state Board of Pharmacy regulations, HIPAA, and applicable laws.
Identify opportunities to improve patient support workflows while maintaining accuracy and service standards.
Participate annually in required legal and ethical compliance training and follow the organization’s compliance policies and procedures.
Support the organization’s mission and values by placing patients first, collaborating with colleagues, and focusing on quality, accountability, and continuous improvement.
Assist directly or coordinate assistance to ensure access to LUX Infusion services for individuals with disabilities, when required.