Patient Support Specialist

Community Care Physicians•Town of Niskayuna, NY

3d•$18 - $24

About The Position

ImageCare Balltown is hiring a full-time Patient Support Specialist, formerly known as a Medical Secretary. This role works 40 hours per week, Monday through Friday, from 8:30 a.m. to 5:00 p.m. The position supports patient visits and office operations by greeting patients, handling calls and messages, scheduling appointments, maintaining provider schedules and patient flow, and verifying patient information. The ideal candidate has superior customer service skills, preferably in a medical setting.

Requirements

High school graduation or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education beyond high school is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit and update it when necessary.
Maintain strict confidentiality and discretion.