Patient Support Specialist

Community Care Physicians•Schenectady, NY

About The Position

ImageCare Balltown is hiring a full-time Patient Support Specialist, formerly known as a Medical Secretary. The position is 40 hours per week, Monday through Friday, from 8:30 a.m. to 5:00 p.m. The ideal candidate has superior customer service skills, preferably in a medical setting. The role supports patient visits and office operations by managing check-in, calls, appointments, provider schedules, patient flow, and insurance and demographic information. Candidates should have a high school diploma or equivalent; additional education is desirable. Previous clerical experience in a medical practice, knowledge of medical terminology and office procedures, and strong computer skills are preferred. The role requires interpersonal skills to establish and maintain cooperative relationships with patients, family members, providers, managers, coworkers, and external customers, as well as strict confidentiality and discretion. Compensation is $18.00–$24.00 per hour. Individual compensation depends on factors such as work experience, qualifications, and skills; some roles may be eligible for overtime. The company offers medical, dental, vision, and life insurance, paid holidays, paid time off, a retirement plan, and other benefits. The position is in a business-casual environment. Community Care Physicians is an Equal Opportunity Employer and welcomes candidates who bring diverse intellectual, gender, and ethnic perspectives.

Requirements

High school graduate or equivalent.
Strong computer skills.
Ability to use interpersonal skills to establish and maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers, and external customers.
Maintain strict confidentiality and discretion.

Nice To Haves

Additional education beyond high school is desirable.
Previous clerical experience in a medical practice is preferred.
Knowledge of medical terminology and office procedures is preferred.
Superior customer service skills, preferably in the medical field.

Responsibilities

Greet and check in patients when they arrive at the office.
Process incoming telephone calls and messages according to office policy and procedure.
Schedule patient appointments according to office protocols for access to care.
Schedule follow-up appointments as directed by providers or indicated on encounter forms.
Obtain patient signatures on appropriate waivers according to insurance requirements.
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage and demographic information at each visit and update it when necessary.