Patient Support Specialist

Orchid Health • Blue River, CO

4d • $23 - $25 • Onsite

About The Position

Orchid Health is hiring a Patient Support Specialist for its McKenzie River Clinic in Blue River, Oregon. The role supports clinic operations and patient care by preparing for appointments, welcoming patients, completing intake and payment processes, managing calls and records, responding to urgent situations, and helping maintain a welcoming clinic environment. The position also includes community engagement and maintaining confidentiality and professional boundaries. The schedule is Monday through Thursday, 8 a.m. to noon. This is a part-time role that is not benefits eligible. Compensation is $22.50–$24.50 per hour depending on experience and skills, with an additional $1.00 per hour increase at 120 days.

Requirements

• High school diploma or GED certificate.

Nice To Haves

• At least one year of medical office experience.
• Working knowledge of Athena.
• English-Spanish bilingual ability.

Responsibilities

• Prepare for the day’s patients by verifying insurance, checking for missing information, and preparing documents before the clinic opens.
• Warmly and professionally greet patients checking in for appointments.
• Collect and record patient intake paperwork and copays.
• Answer phone calls, schedule appointments, answer patient questions, and identify when questions should be directed to a medical professional.
• Route incoming faxes to appropriate staff and/or upload documents to patients’ electronic health records.
• Respond calmly and professionally to healthcare crises as the first point of interaction, involving supervisors and healthcare staff as needed.
• Participate in community events, promotional efforts, and healthcare activities.
• Present the clinic positively to the community.
• Maintain professional boundaries in the community, especially regarding PHI, HIPAA, and other sensitive information.
• Clean the waiting room nightly and replenish supplies such as coffee, water, cups, tissues, business cards, stickers, and magnets.

Benefits

• Prorated, front-loaded PTO with tenure-based increases.
• Prorated $1,000 per year wellness benefit.
• 401(k) with company match.
• Financial planning and wellness resources at no cost.
• Continuing Education / Continuing Medical Education budget for all team members.
• Employee Assistance Program offering mental health support, financial planning, and lifestyle training opportunities at no cost.
• Eight paid holidays, plus the employee’s birthday off.
• Free care at Orchid Health clinics for team members and their families.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED