Patient Support Specialist

LUX Infusion•Bartlett, TN

3d•Onsite

About The Position

LUX Infusion is seeking a Patient Support Specialist to help maintain continuity of care for patients receiving specialty or infusion therapies. The role supports refill coordination, prescription management, patient outreach, and documentation so patients can remain on therapy safely, compliantly, and without disruption. The specialist communicates with patients and healthcare partners, gathers required information, helps ensure prescriptions are ready for refill, and supports timely dispensing and shipping in collaboration with pharmacy operations teams. This is an onsite position in Bartlett, Tennessee, with a stated schedule of Monday through Friday, 8:00 AM–5:00 PM EST. Work location and schedule may change based on business needs. The position requires attention to detail, professional and compassionate communication, and adherence to state Board of Pharmacy regulations, HIPAA, and applicable laws. Employees are also expected to participate in annual legal and ethical compliance training and follow the organization’s policies and procedures.

Requirements

High school diploma or GED.
Current Pharmacy Technician registration and/or certification in good standing, or commitment to obtain required registration/certification within 60 days of hire.
Experience providing customer service to internal and external customers.
Experience with data entry, healthcare systems, and medical terminology.
Basic proficiency in Microsoft Office and related technology platforms.
Clear, compassionate communication skills with patients and healthcare partners.
Attention to detail and accountability in regulated environments.
Ability to balance multiple priorities while maintaining accuracy.

Nice To Haves

Pharmacy Technician certification, if not required by the state.
One or more years of experience in specialty pharmacy.
Experience communicating with patient care settings, including outpatient clinics, inpatient facilities, skilled nursing, or home care environments.

Responsibilities

Coordinate prescription refills, patient outreach, and documentation throughout specialty or infusion therapy.
Communicate professionally with patients and providers to gather required information, lab results, and prescription renewals.
Submit insurance re-authorizations and prior authorizations as needed to prevent therapy delays.
Ask required screening questions and escalate concerns to a pharmacist when appropriate.
Maintain accurate patient records, demographic information, and insurance documentation in designated systems.
Collaborate with pharmacy operations teams to support timely dispensing, shipping, and refill coordination.
Serve as a trusted point of contact while following state Board of Pharmacy regulations, HIPAA, and applicable laws.
Identify opportunities to improve patient support workflows while maintaining accuracy and service standards.
Participate annually in required legal and ethical compliance training and comply with organizational policies, standards, and procedures.
Support the organization’s mission, vision, and values through integrity, compassion, collaboration, quality, accountability, and continuous improvement.