Patient Support Representative

Azul Vision•Apple Valley, CA

3d•$23 - $24•Onsite

About The Position

The Patient Support Representative delivers customer service and accurate documentation to support patient satisfaction and an efficient medical clinic. The role handles front-desk and telephone interactions, patient check-in and checkout, appointment scheduling, insurance verification, authorizations, payment posting, and daily transaction reconciliation. The position is full-time, non-exempt, and based at the Apple Valley Clinic in Apple Valley, California. The schedule is Monday through Friday, eight-hour day shifts, with occasional overtime as required. Travel to multiple clinic locations may be required, up to 50% of the time, including on short notice.

Requirements

High school diploma or equivalent.
At least two years of experience in a medical-field front office.
Experience working with the public.
Computer literacy.
Ability to type 25 words per minute.
Working knowledge of general office duties and contracted insurance plans.
Good verbal and written communication skills.
Good telephone skills.
Customer-service orientation.
Task-oriented approach and ability to work in a fast-paced environment.
Ability to stand and type using both hands for extended periods; walk, climb or balance; and periodically stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 45 pounds.
Vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

More than two and up to five years of experience.
Experience in medical reception and customer service.

Responsibilities

Greet patients upon arrival and check them in and out.
Answer incoming phone calls by the third ring.
Verify patient demographic information and obtain or scan insurance and identification cards.
Ensure authorizations are entered in the system and request authorizations when needed.
Process new-patient information packets and add primary care physicians to patient charts.
Post payments and reconcile cash, credit card, and check transactions; complete batch reconciliation.
Put up fee tickets promptly.
Communicate with staff and patients about clinic wait times and delays.
Scan outside medical records, consents, and other pertinent documents.
Confirm and reschedule appointments as needed.
Review schedules to ensure requested testing appointments have been kept and required authorizations obtained.
Verify insurance eligibility for HMO, PPO, and vision plans; review scheduled insurance verification and reschedule ineligible patients.
Check incoming and outgoing fax status.
Route medical-record requests to the correct department for processing.
Maintain a clean work and waiting area and restock doctors’ business cards.
Send messages and tasks to technicians when needed.
Ensure doctors’ orders are complete and the correct insurance is added to the encounter.
Ask patients before departure whether their questions have been answered and they understand their diagnosis and care plan.
Offer dark glasses to patients whose eyes have been dilated.