Patient Support Representative

Azul Vision•Upland, CA

3d•$23 - $24•Onsite

About The Position

The Patient Support Representative delivers customer service and accurate documentation to support patient satisfaction and an efficient medical clinic. The role handles patient check-in and check-out, calls, appointment scheduling, payments, insurance verification, authorizations, records, and related front-office clinic tasks. The position is full-time, non-exempt, and based at the Upland Clinic in Upland, California, with travel to multiple clinic locations potentially required throughout the week and sometimes on short notice.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a medical front office.
Experience working with the public.
Computer literacy and ability to type 25 words per minute.
Working knowledge of general office duties and contracted insurance plans.
Good verbal and written communication skills and telephone skills.
Customer-service orientation, task orientation, and ability to work in a fast-paced environment.

Nice To Haves

More than 2 years and up to and including 5 years of experience.
Experience in medical reception and customer service.

Responsibilities

Greet and check in patients, verify demographic information, and obtain or scan insurance and identification cards.
Answer phone calls by the third ring, take messages, and send tasks to technicians when needed.
Schedule and confirm appointments, reschedule as needed, and review schedules to verify testing appointments have been kept.
Ensure authorizations are entered and obtained, and review insurance eligibility and scheduled visits to identify ineligible patients and reschedule them.
Post payments and fee tickets, batch and reconcile cash, credit card, and check transactions, and add the correct insurance to patient encounters.
Process new-patient information packets and add primary care physicians to patient charts.
Scan medical records, consent forms, and other pertinent documents; ensure medical-record requests reach the correct department.
Check incoming and outgoing fax status.
Communicate with patients and staff about clinic wait times and delays.
Check out patients, confirm doctors’ orders are complete, and ask whether patients’ questions have been answered and they understand their diagnosis and plan.
Offer dark glasses to patients whose eyes have been dilated.
Maintain a clean work and waiting area and restock doctors’ business cards.