Patient Support Representative

UNLV Medicine • Las Vegas, NV

25d

About The Position

The Patient Support Representative (PSR) receives incoming phone calls about clinic appointments from patients, nursing staff, and physicians. The role is responsible for accurately and completely processing appointment scheduling, pre-registration, insurance verification, and pre-authorization. Candidates must be legally authorized to work in the United States. UNLV Health does not provide employment sponsorships or sponsorship transfers for any position.

Requirements

• High school diploma or equivalency.
• One year of healthcare experience and one year of customer service experience.
• Prior experience in a healthcare front desk or call center setting.
• Insurance training and demonstrated experience using insurance portals for eligibility verification and authorization.
• Experience with appointment scheduling and patient registration workflows.
• Typing speed of 30 words per minute.
• Proficiency with computers and related applications.
• Above-average verbal and written communication skills.
• Knowledge of medical terminology, MS Word, and MS Excel.
• Must be legally authorized to work in the United States; UNLV Health does not provide employment sponsorships or sponsorship transfers.

Nice To Haves

• Additional experience in a medical office, healthcare call center, patient access role, or medical billing, coding, or authorization coordination.
• Bilingual English/Spanish.

Responsibilities

• Receive incoming phone calls about clinic appointments from patients, nursing staff, and physicians.
• Process appointment scheduling, pre-registration, insurance verification, and pre-authorization accurately and completely.

Benefits

• 12 full-day and 2 half-day paid holidays per year, starting on the first day of employment.
• 20 PTO days per year.
• 3% 401(k) contribution, even if the employee does not contribute, after 90 days of employment.
• Medical, dental, and vision benefits beginning the first of the month following the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED