Patient Specialist - Louisville, KY (1099 Contractor, Per Diem/On Call)
About The Position
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors. Serving as a local patient care representative, the specialist provides effective and efficient fittings and training for patients using a wearable defibrillator. This is a paid per-fitting contractor position serving the Louisville, Kentucky area, with assignments dispatched from corporate headquarters. Kestra trains and certifies the APS. The role may require daytime, evening, and weekend availability, and frequent travel to hospitals, patients’ homes, and other healthcare facilities. The specialist must maintain confidentiality of patient information and disclose it only with the patient’s signed permission or internally on a need-to-know basis.
Requirements
- At least one year of paid patient care experience; family caregiving does not qualify.
- A clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab work, physician assisting, or ECG technology.
- Disclosure of a personal NPI number, if applicable.
- Completion of a background check; Florida and Ohio assignments require a Level 2 screening paid for by Kestra.
- Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
- Experience educating patients and/or clinicians.
- Valid driver’s license in the state of residence and a good driving record.
- Ability to consistently work in the field throughout the region.
- Disclosure of any potential relationships and referral sources.
- Ability to meet hospital-system entry credentialing requirements, including providing vaccination and immunization documentation, passing background and drug-screening checks, reviewing and agreeing to hospital policies and procedures, and completing online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
- Ability to travel by car and lift up to 40 pounds unassisted, including lifting items in and out of a vehicle.
- Strong interpersonal communication skills for assisting clinicians in providing patient care.
- Highly organized, service-oriented, and detail-oriented.
- Passion for the heart-failure space and a desire to make a difference.
- Interest in lifelong learning and continuous improvement.
Nice To Haves
- Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
- Direct cardiac patient care experience, such as RN, RT, CVIS, Paramedic, or CRM experience.
Responsibilities
- Fit and train local patients to use the ASSURE wearable defibrillator on assignments dispatched from corporate headquarters.
- Provide instruction and help patients feel confident using the device.
- Contact prescribers, caregivers, and patients to schedule services.
- Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
- Measure patients to determine the correct garment size.
- Review and transmit essential paperwork needed for patients to receive the ASSURE garment and services.
- Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
- Adhere to the Pledge of Confidentiality and protect patient information.
- Complete assigned work in the agreed-upon region, with flexibility for daytime, evening, and weekend assignments as needed.
Benefits
- Competitive pay is provided; compensation is paid per fitting.
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What This Job Offers
Education Level
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