Patient Specialist - Ocala, FL (1099 Contractor, Per Diem/On Call)

Kestra Medical Technologies•Ocala, FL

1d•Onsite

About The Position

The ASSURE Patient Specialist (APS) provides local patient fitting services in support of Kestra’s sales organization and Regional Clinical Advisors. The specialist is dispatched from corporate headquarters to fit and train patients using a wearable defibrillator, and is trained and certified by Kestra. This is a paid-per-fitting, 1099 contractor role serving the Ocala, Florida area, with per-diem/on-call availability. Work may take place at hospitals, patients’ homes, and other healthcare facilities. The position requires frequent travel by car and flexibility to work daytime, evening, and weekend hours as needed. The specialist measures patients to determine garment size, provides instruction and support to help patients use the ASSURE system confidently, and completes and transmits required patient paperwork. The role also manages fitting-related inventory, including ASSURE system kits, garments, and electronic equipment. Patient information must be kept confidential and released only with the patient’s signed permission or internally on a need-to-know basis. The role involves variable conditions while traveling and in healthcare settings, possible exposure to infectious disease, and extended hours when needed. Kestra emphasizes patient focus, integrity, teamwork, action, innovation, continuous improvement, and strong communication and organizational skills. Duties may change or be assigned without notice.

Requirements

At least 1 year of paid patient-care experience; family caregiving does not qualify.
Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistance, or ECG technology.
Experience educating patients and/or clinicians.
Valid driver’s license in the state of residence and a good driving record.
Ability to work consistently in the field in and around the region.
Ability to accept assignments that may require daytime, evening, and weekend hours.
Ability to achieve credentialing for hospital-system entry, including required vaccination and immunization documentation, background check, drug screening, review and agreement to hospital policies and procedures, and completion of online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
Completion of a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
Disclosure of a personal NPI number, if applicable.
Disclosure of potential relationships and referral sources.
Ability to travel by car and lift up to 40 pounds unassisted, including lifting items into and out of a vehicle.
Willingness to complete Kestra training and certification as an ASSURE Patient Specialist.

Nice To Haves

Knowledge of Microsoft Office, Excel, PowerPoint, and Microsoft Teams.
Direct cardiac patient-care experience, such as RN, RT, CVIS, Paramedic, or CRM experience.

Responsibilities

Fit and train local patients to use a wearable defibrillator through assignments dispatched from corporate headquarters.
Provide instruction and patient support that builds confidence in using the ASSURE system.
Contact prescribers, caregivers, and patients to schedule services.
Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
Measure patients to determine the correct garment size.
Review and transmit essential paperwork needed for patients to receive the ASSURE garment and services.
Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
Maintain patient confidentiality and follow the company’s Pledge of Confidentiality.
Work in the field throughout the agreed-upon region and travel frequently by car.