Patient Specialist - Ocala, FL (1099 Contractor, Per Diem/On Call)
About The Position
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors, serving as a local patient care representative who provides effective and efficient fittings. This is a paid-per-fitting contractor position serving Ocala, Florida. The specialist is dispatched from corporate headquarters to fit and train local patients using a wearable defibrillator and will be trained and certified by Kestra as an ASSURE Patient Specialist. The role involves providing patient instruction, arranging services with prescribers, caregivers, and patients, traveling to hospitals, homes, and other healthcare facilities, determining garment sizes, completing and transmitting required paperwork, and managing fitting-related inventory. Assignments may require daytime, evening, or weekend availability. The role also requires maintaining patient confidentiality and meeting hospital credentialing requirements.
Requirements
- At least 1 year of paid patient care experience; experience as a family caregiver does not count.
- Clinical or engineering background, which may include nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assisting, or ECG technology.
- Experience educating patients and/or clinicians.
- Disclose a personal NPI number, if applicable.
- Complete a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
- Ability to pay vendor credentialing costs upfront during a 90-day probationary period.
- Valid driver’s license in the state of residence and a good driving record.
- Ability to work consistently in the field in and around the region.
- Disclose potential relationships and referral sources.
- Ability to achieve credentialing for hospital-system entry, including vaccination and immunization documentation, background check, drug screening, agreement to hospital policies and procedures, and online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
- Strong interpersonal skills for communicating and assisting clinicians in providing patient care.
- Highly organized, service-oriented, and detail-oriented.
- Ability to travel by car and lift up to 40 pounds unassisted.
- Ability to work daytime, evening, and weekend hours when assignments require them.
Nice To Haves
- Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
- Direct cardiac patient care experience, such as RN, RT, CVIS, Paramedic, or CRM experience.
- Passion for the heart-failure space and a desire to make a difference.
- Interest in lifelong learning and continuous improvement.
Responsibilities
- Fit and train local patients to use the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
- Provide instruction and help patients feel confident using the device.
- Contact prescribers, caregivers, and patients to schedule services.
- Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
- Measure patients to determine the correct garment size.
- Review and transmit essential paperwork with patients to receive the ASSURE garment and services.
- Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
- Maintain patient confidentiality and release patient information only with signed permission or internally on a need-to-know basis.
- Complete hospital-system credentialing requirements, including required documentation, screenings, policy reviews, and online courses.
Benefits
- Competitive pay.
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What This Job Offers
Education Level
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