About The Position

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and Regional Clinical Advisors, serving as a local patient care representative. This contractor role provides effective and efficient fittings and training for patients using a wearable defibrillator. The opening is in Inverness, Florida, and compensation is paid per fitting. Kestra trains and certifies the APS. Assignments are dispatched from corporate headquarters and may involve daytime, evening, or weekend hours. The specialist travels to hospitals, patients’ homes, and other healthcare facilities, measures patients for the correct garment size, reviews and transmits required paperwork, and manages fitting-related kits, garments, and electronic equipment. The role requires patient and clinician education, confidentiality, field work throughout the agreed-upon region, and frequent travel by car.

Requirements

  • At least 1 year of paid patient care experience; family caregiving does not qualify.
  • Clinical or engineering background, such as nursing, cardiac device sales, clinical engineering, catheterization lab technology, physician assistant work, or ECG technology.
  • Disclose a personal NPI number, if applicable.
  • Complete a background check; Florida and Ohio require a Level 2 screening paid for by Kestra.
  • Be able to pay vendor credentialing costs upfront during a 90-day probationary period.
  • Experience in patient and/or clinician education.
  • Valid driver's license in the state of residence and a good driving record.
  • Ability to consistently work in the field in and around the region.
  • Disclose any potential relationships and referral sources.
  • Meet hospital credentialing requirements, including vaccination and immunization documentation, background check, drug screening, review and agreement to hospital policies and procedures, and completion of online courses such as HIPAA, Bloodborne Pathogens, and Electrical/Fire Safety.
  • Ability to travel by car.
  • Ability to lift up to 40 pounds unassisted, including lifting items in and out of a vehicle.
  • Ability to work variable hours, potentially including daytime, evening, and weekend assignments.

Nice To Haves

  • Knowledge of MS Office, Excel, PowerPoint, and MS Teams.
  • Direct cardiac patient care experience, such as RN, RT, CVIS, paramedic, or CRM experience.

Responsibilities

  • Fit and train local patients with the ASSURE wearable defibrillator through assignments dispatched from corporate headquarters.
  • Provide instruction and build patient confidence using demonstrated patient care skills.
  • Contact prescribers, caregivers, and patients to schedule services.
  • Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services.
  • Measure patients to determine the correct garment size.
  • Review and transmit essential paperwork required for patients to receive the ASSURE garment and services.
  • Manage inventory of ASSURE system kits, garments, and electronic equipment used in fittings.
  • Maintain patient confidentiality and release information only with signed patient permission or internally on a need-to-know basis.
  • Achieve credentialing required for entry into hospital systems.
  • Work in the field throughout the agreed-upon region and travel frequently by car.
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