Patient Services Technician

PathGroup•Lawrenceville, GA

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), under the direction of an area supervisor. The role involves accurate, timely collection and processing of forensic and clinical specimens while providing professional, courteous service to clients, patients, and PathGroup personnel. The technician follows established practices and procedures, maintains accurate records, and supports a safe, compliant, and cooperative working environment.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred and required in Louisiana.

Nice To Haves

At least 1 year of prior job-related experience.
High school diploma or GED.
Phlebotomist certification.

Responsibilities

Greet customers appropriately and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety by providing a calm environment.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and other PathGroup computer applications, and enter patient, specimen, insurance, and billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information.
Research test and client information using the laboratory computer system.
Match laboratory requisition forms to specimen tubes; label, centrifuge, split, freeze, package, and store specimens as required by test orders and protocols.
Demonstrate proper specimen collection and processing methods and maintain required records, documentation, logs, and statistics.
Perform basic clerical tasks, including filing, faxing, and preparing mail, and complete required electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period.
Submit accurate expense and travel logs on Monday for the previous week, or as directed by management.
Follow grooming, dress code, lab coat, time-management, and organizational policies.
Maintain professional and courteous communication with clients, patients, and coworkers, including answering telephone calls helpfully.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive work climate and cooperative team effort.
Help keep facilities neat, clean, and in good repair, and report needed repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
Follow security practices, regulatory guidelines, the Corporate Compliance Program, and company privacy and security policies to protect sensitive information.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.