Patient Services Technician

PathGroup • Atlanta, GA

1d

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing according to established practices and procedures.

The position also performs related clerical, data-entry, recordkeeping, facility, inventory, safety, and compliance duties. The technician uses personal protective equipment and follows laboratory procedures and security practices to protect patients, employees, protected health information, and other sensitive company data.

Requirements

• At least 1 year of prior job-related experience preferred.
• High school diploma or GED preferred; may be required based on state and laboratory guidelines.
• Phlebotomist certification preferred; required in Louisiana.
• Ability to perform forensic and clinical specimen collection and processing according to established procedures.
• Attention to detail and ability to maintain a high level of accuracy.
• Familiarity with laboratory safety precautions, personal protective equipment, and applicable procedures and policies.

Nice To Haves

• High school diploma or GED.
• Phlebotomist certification.
• At least 1 year of prior job-related experience.

Responsibilities

• Greet customers and treat them courteously.
• Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
• Explain venipuncture and other specimen-collection processes clearly and courteously, and help reduce patient anxiety before, during, and after collection.
• Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
• Complete requisitions accurately in PathConnect and/or other PathGroup computer applications; enter patient, specimen, insurance, and billing information.
• Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
• Research test and client information using the laboratory computer system and match laboratory requisition forms to specimen tubes.
• Label, centrifuge, split, freeze, package, and store specimens as required; use appropriate collection containers and temperatures, label accurately, and follow transport protocols to maintain specimen integrity.
• Demonstrate proficiency in specimen collection and processing methods.
• Maintain required records, documentation, and PSC/IOPST logs; assist with monthly statistics and data compilation.
• Perform basic clerical duties, including filing, faxing, and preparing mail, and complete electronic data entry.
• Approve time in attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed by management.
• Follow departmental and company grooming, dress code, and lab coat policies; use time appropriately and manage fluctuating patient flow.
• Behave professionally and courteously with clients, patients, and coworkers; communicate to support a cooperative work environment and answer telephone calls in a friendly, helpful manner using the company name and self-identification.
• Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader for resolution.
• Contribute to a positive work climate and team effort.
• Keep facilities neat, clean, and in good repair, and advise the group leader or supervisor of needed repairs or maintenance.
• Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
• Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
• Perform job responsibilities in alignment with industry security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Follow the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Work with other PathGroup departments and subsidiaries and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED