Patient Services Technician

PathGroup•Johnson City, TN

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), under the direction of an area supervisor. The role involves accurately and promptly collecting and processing clinical and forensic specimens according to established procedures. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required by state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

At least 1 year of prior job-related experience.
High school diploma or GED.
Phlebotomist certification.

Responsibilities

Greet customers and provide courteous service.
Ensure field phlebotomy and PSC specimens are collected accurately and on time.
Collect blood and other specimens according to established procedures, explain the collection process, and help reduce patient anxiety.
Dispose of blood, biohazard materials, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions in PathConnect and other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately.
Communicate with clients to confirm handwritten orders, verify tests, and obtain accurate billing details.
Research test and client information using the laboratory computer system.
Match requisitions to specimen tubes; label, centrifuge, split, freeze, package, and store specimens according to test requirements and transport protocols.
Maintain required records, documentation, and PSC/IOPST logs; assist with monthly statistics and data compilation.
Perform clerical work, including filing, faxing, mail preparation, and electronic data entry.
Approve attendance records by the stated deadline and submit accurate expense and travel logs as directed.
Follow grooming, dress, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Communicate professionally with clients, patients, and coworkers, answer telephone calls helpfully, and relay relevant issues to a supervisor, manager, or group leader.
Perform duties independently and contribute to a cooperative work environment and team effort.
Help maintain clean, orderly facilities and report repair or maintenance needs.
Assist with inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
Protect the confidentiality, integrity, and availability of protected health information and other sensitive company data, and comply with corporate policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries; perform other duties as assigned.