Patient Services Technician

PathGroup•Bellaire, TX

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center or in-office setting under the direction of an area supervisor. The role involves accurate and timely collection and processing of forensic and clinical specimens according to established practices and procedures. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel, supports patient comfort during collection, maintains records and documentation, performs data-entry and clerical tasks, and follows laboratory safety, privacy, security, and compliance policies.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

At least 1 year of prior job-related experience.
High school diploma or GED.
Phlebotomist certification.

Responsibilities

Greet customers and treat them courteously.
Collect field phlebotomy and Patient Services Center specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen-collection processes clearly and courteously, and help reduce patient anxiety by providing a calm environment.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions in PathConnect or other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
Package and store specimens according to required temperatures and protocols, using appropriate containers and labels to maintain specimen integrity during transport.
Maintain required records, documentation, and daily Patient Services Center or in-office technician logs.
Assist with compiling monthly statistics and data.
Perform basic clerical tasks, including filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period, and submit accurate expense and travel logs on Monday for the prior week or as directed by management.
Demonstrate organizational commitment and comply with grooming, dress-code, and lab-coat policies.
Use time appropriately and maintain service during fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers, contributing to a harmonious and cooperative work environment.
Answer telephone calls in a friendly and helpful manner, identifying the company and oneself and offering assistance.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and department and company teamwork.
Keep facilities neat, clean, and in good repair; advise a group leader or supervisor when repairs or maintenance are needed.
Assist with periodic inventory counts and report shortages or problems to a group leader or supervisor.
Use appropriate personal protective equipment, follow laboratory safety precautions, and adhere to laboratory procedure manuals.
Perform job responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.