Patient Services Technician

PathGroup•Summerville, SC

About The Position

The Patient Services Technician performs daily patient-service activities for a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), under the direction of an area supervisor. The role carries out forensic and clinical specimen collection and processing accurately and on time, following established practices and procedures. It involves professional, courteous interaction with clients, patients, and PathGroup personnel, as well as patient information entry, specimen documentation, packaging, and related administrative tasks.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety by providing a calm environment.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information into computer systems accurately; communicate with clients to confirm handwritten orders, verify tests, and obtain accurate billing information.
Research test and client information using the laboratory computer system.
Match requisitions to specimen tubes; label, centrifuge, split, and freeze specimens as required by test orders.
Package, store, and prepare specimens for transport according to required temperatures and test-specific procedures to maintain specimen integrity.
Maintain required records, documentation, and PSC/IOPST logs, and assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period, and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment and comply with grooming, dress code, and lab coat policies.
Manage time appropriately and maintain service as patient flow fluctuates.
Communicate courteously and professionally with clients, patients, and coworkers, contributing to a cooperative work environment.
Answer telephone calls in a friendly and helpful manner, identifying the company and oneself.
Perform duties independently and communicate pertinent issues to a supervisor, manager, or group leader.
Help maintain neat, clean, and well-repaired facilities and report necessary repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment, follow laboratory safety precautions, and adhere to laboratory procedures.
Perform responsibilities in alignment with security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.