Patient Services Technician

PathGroup•North Charleston, SC

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), under the direction of the area supervisor. The role involves accurate and timely collection and processing of forensic and clinical specimens in accordance with established practices and procedures. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel. The position also includes specimen handling and transport, patient and billing data entry, documentation, basic clerical work, facility upkeep, inventory support, and compliance with laboratory safety, privacy, security, and corporate policies.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

At least 1 year of prior job-related experience.
Phlebotomist certification.

Responsibilities

Greet customers and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures; explain collection processes and help reduce patient anxiety.
Dispose of blood, other biohazard materials, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions in PathConnect and/or other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing details.
Research test and client information using the laboratory computer system.
Match requisitions to specimen tubes; label, centrifuge, split, freeze, package, and store specimens as required, following collection and transport protocols.
Maintain required records, documentation, and PSC/IOPST logs; assist with monthly statistics and data compilation.
Perform basic clerical duties, including filing, faxing, mail preparation, and electronic data entry.
Approve time in attendance software by the specified deadline and submit accurate expense and travel logs as directed.
Maintain appropriate grooming, dress, and lab coat standards; use time effectively and manage fluctuating patient flow.
Communicate professionally with clients, patients, and coworkers; answer telephone calls helpfully and communicate pertinent issues to supervisors or group leaders.
Work independently, contribute to a positive work climate and team effort, and support a cooperative working environment.
Keep facilities neat, clean, and in good repair; report needed repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
Perform duties in alignment with security practices and regulatory guidelines to protect sensitive information and comply with the Corporate Compliance Program and company policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.