Patient Services Technician

PathGroup•Mt. Pleasant, SC

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or in-office Patient Services location under the direction of an area supervisor. The role involves professional interaction with clients, patients, and PathGroup personnel, along with accurate and timely collection and processing of forensic and clinical specimens in accordance with established practices and procedures. The technician collects and processes specimens, completes related computer and documentation tasks, supports patient flow and customer service, and follows laboratory safety, privacy, security, and compliance requirements. The position may also involve clerical work, inventory assistance, facility upkeep, and coordination with coworkers and other departments. Management may assign or reassign duties, including other duties as needed.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet and serve customers courteously and professionally.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen-collection processes clearly and courteously, helping reduce patient anxiety.
Dispose of blood, biohazard fluids, tissue, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and other PathGroup computer applications; enter patient, specimen, insurance, and billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system.
Match laboratory requisitions to specimen tubes; label, centrifuge, split, freeze, package, and store specimens as required by test orders and transport protocols.
Demonstrate proficiency in specimen collection and processing methods.
Maintain required records, documentation, and PSC/IOPST logs; assist with monthly statistics and data compilation.
Perform basic clerical duties such as filing, faxing, and preparing mail, including electronic data entry.
Approve time in the attendance software by noon on the Monday following the end of the pay period.
Submit accurate expense and travel logs on Monday for the prior week or as directed by management.
Follow grooming, dress code, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Communicate professionally with clients, patients, and coworkers; answer telephone calls in a friendly and helpful manner.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive, cooperative work environment and team effort.
Help ensure facilities are neat, clean, and in good repair; advise a group leader or supervisor of needed repairs and maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Perform responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.