Patient Services Technician

PathGroup • North Charleston, SC

3d

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel, and performs forensic and clinical specimen collection and processing in accordance with established practices and procedures.

The position includes collecting, labeling, processing, storing, and packaging specimens; entering patient and order information into computer systems; maintaining records and logs; and performing basic clerical and facility support duties. The technician follows laboratory safety, personal protective equipment, privacy, security, and corporate compliance requirements. The role may also involve working with other PathGroup departments and performing other duties as assigned.

Requirements

• At least 1 year of prior job-related experience is preferred.
• High school diploma or GED is preferred and may be required depending on state and laboratory guidelines.
• Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

• High school diploma or GED.
• Phlebotomist certification.
• At least 1 year of prior job-related experience.

Responsibilities

• Greet customers appropriately and treat them courteously.
• Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
• Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety by maintaining a calm environment.
• Dispose of blood, other biohazard materials, and contaminated sharps in accordance with applicable laws, standards, and policies.
• Complete requisitions in PathConnect and other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately.
• Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
• Research test and client information using the laboratory computer system and match requisition forms to specimen tubes.
• Label, centrifuge, split, freeze, store, and package specimens as required by the test order and applicable protocols, maintaining specimen integrity during transport.
• Demonstrate proficiency in proper specimen collection and processing methods.
• Maintain required records, documentation, and PSC/IOPST logs; assist with monthly statistics and data compilation.
• Perform basic clerical duties, including filing, faxing, and preparing mail, and complete electronic data entry.
• Approve time in attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed by management.
• Follow grooming, dress code, lab coat, and time-management expectations; maintain the ability to handle fluctuating patient flow.
• Communicate courteously and professionally with clients, patients, and coworkers; answer telephone calls helpfully and identify the company and oneself.
• Work independently and communicate relevant information or issues to a supervisor, manager, or group leader for resolution.
• Contribute to a positive, cooperative work environment and team effort.
• Keep facilities neat, clean, and in good repair; notify a group leader or supervisor of maintenance needs.
• Assist with periodic inventory counts and report shortages or problems.
• Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
• Perform job responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
• Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
• Work with other PathGroup departments and subsidiaries and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED