Patient Services Technician

PathGroup•Mesquite, TX

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient service activities for a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel, and performs forensic and clinical specimen collection and processing according to established practices and procedures. The technician collects, processes, documents, and prepares specimens for transport; enters patient, specimen, insurance, and billing information; and performs related recordkeeping and clerical duties. The role also supports PSC operations through inventory checks, facility upkeep, communication with supervisors, and adherence to laboratory safety, confidentiality, security, and corporate compliance requirements.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

High school diploma or GED, except where required by state or laboratory guidelines.
Phlebotomist certification, except in Louisiana where it is required.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers appropriately and treat them courteously.
Ensure field phlebotomy and PSC specimens are collected accurately and on time.
Collect specimens according to established procedures, explain collection processes clearly and courteously, and help reduce patient anxiety by providing a calm environment.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information accurately; communicate with clients to confirm handwritten orders, verify tests ordered, and obtain billing details such as diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system.
Match requisitions to specimen tubes; label, centrifuge, split, and freeze specimens as required by test orders.
Package specimens for transport, maintain required storage temperatures and specimen integrity, and follow applicable collection and transport protocols.
Maintain required records, documentation, and PSC/IOPST patient services logs.
Assist with compiling monthly statistics and data.
Perform clerical duties such as filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period, and submit accurate expense and travel logs on Monday for the prior week or as directed by management.
Demonstrate organizational commitment and adhere to grooming, dress code, and lab coat policies.
Use time appropriately and maintain service during fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers, supporting a cooperative work environment.
Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and the department and company team effort.
Keep facilities neat, clean, and in good repair, and report repair or maintenance needs to the group leader or supervisor.
Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
Use appropriate personal protective equipment, follow laboratory safety precautions, and adhere to procedures in laboratory manuals.
Perform responsibilities in alignment with security practices and regulatory guidelines that protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries as needed.
Perform other duties as assigned; management may assign or reassign duties and responsibilities.