Patient Services Technician

PathGroup•Atlanta, GA

13d

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), under the direction of an area supervisor. The role performs forensic and clinical specimen collection and processing accurately and on time, following established practices and procedures. It interacts professionally and courteously with clients, patients, and PathGroup personnel.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and required in Louisiana.

Nice To Haves

High school diploma or GED, subject to state and laboratory requirements.
Phlebotomist certification, except where required in Louisiana.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers appropriately and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures; explain collection procedures clearly and help reduce patient anxiety.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions in PathConnect or other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately, and communicate with clients to confirm orders and billing details.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, freeze, package, and store specimens as required, preserving specimen integrity during transport.
Maintain required records, documentation, daily records, and PSC/IOPST logs; assist with monthly statistics and data compilation.
Perform clerical duties, including filing, faxing, mail preparation, and electronic data entry.
Approve time in attendance software by the stated deadline and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment, follow grooming, dress, and lab coat policies, and use time appropriately while managing fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers; answer telephone calls helpfully and communicate pertinent issues to a supervisor, manager, or group leader.
Work independently, contribute to a positive work climate and team effort, and help maintain neat and orderly facilities, reporting repair or maintenance needs.
Assist with inventory counts and report shortages or problems.
Use appropriate personal protective equipment, follow laboratory safety precautions and procedures, and protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Follow the Corporate Compliance Program and all corporate policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries, perform other assigned duties, and accept reassignment of duties and responsibilities as directed by management.