Patient Services Technician

PathGroup•Roswell, GA

13d

About The Position

The Patient Services Technician performs daily patient-service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), under the direction of an area supervisor. The role involves accurately and promptly collecting and processing forensic and clinical specimens in accordance with established practices and procedures. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel, and performs related documentation, computer-entry, clerical, facility, and inventory tasks while following laboratory safety, privacy, security, and compliance policies.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

High school diploma or GED, unless required by applicable state or laboratory guidelines.
Phlebotomist certification, except where required in Louisiana.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat them courteously.
Ensure field phlebotomy and PSC specimens are collected accurately and on time.
Collect specimens according to established procedures; explain venipuncture and other collection processes clearly and courteously, and help reduce patient anxiety.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information into computer systems; contact clients to confirm handwritten orders, verify tests, and obtain accurate billing information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required by test orders.
Package, store, label, and prepare specimens for transport according to test-specific procedures and temperature requirements to maintain specimen integrity.
Maintain required records, documentation, and daily PSC/IOPST logs; assist with monthly statistics and data compilation.
Perform basic clerical duties, including filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period, and submit accurate expense and travel logs on Monday for the prior week or as directed by management.
Demonstrate organizational commitment and comply with grooming, dress, and lab coat policies.
Use time appropriately and maintain operations during fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and co-workers, supporting a cooperative working environment.
Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and departmental and company teamwork.
Help ensure facilities are neat, clean, and in good repair, and notify a group leader or supervisor of needed repairs or maintenance.
Assist with periodic inventory counts and report shortages and problems to a group leader or supervisor.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Perform responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and sensitive company data.
Follow the Corporate Compliance Program and all corporate policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries; perform other duties as assigned.