Patient Services Technician

PathGroup•Summerville, SC

12d

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), under the direction of an area supervisor. The role involves professional, courteous interaction with clients, patients, and PathGroup personnel, as well as accurate and timely collection and processing of forensic and clinical specimens according to established practices and procedures. The technician collects, labels, processes, packages, and stores specimens as required, completes requisitions and electronic data entry, and maintains accurate records and logs. The role also includes customer service, basic clerical work, facility upkeep, inventory support, and adherence to safety, privacy, security, and compliance policies.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.
Ability to perform accurate specimen collection and processing and related electronic data entry.
Ability to follow laboratory procedures, safety precautions, privacy and security policies, and regulatory guidelines.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat patients, clients, and coworkers courteously and professionally.
Collect field phlebotomy and PSC specimens accurately and on time according to established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety by providing a calm environment.
Dispose of blood, biohazard fluids, tissue, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions in PathConnect and/or other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system and match requisition forms to specimen tubes.
Label, centrifuge, split, freeze, package, and store specimens as required, following specific protocols and temperature requirements to preserve specimen integrity during transport.
Demonstrate proficiency in specimen collection and processing methods; maintain required records, documentation, PSC/PST logs, and monthly statistics and data.
Perform basic clerical duties, including filing, faxing, and preparing mail, as well as required electronic data entry.
Approve time in attendance software by the stated deadline and submit accurate expense and travel logs as directed.
Follow grooming, dress code, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Answer telephones in a friendly and helpful manner using the company name and self-identification.
Work independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive, cooperative work environment and team effort.
Help keep facilities neat, clean, and in good repair; report repair and maintenance needs to the appropriate lead or supervisor.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment, follow laboratory safety precautions, and adhere to procedure manuals.
Perform responsibilities in alignment with security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.