Patient Services Technician

PathGroup•Mount Pleasant, SC

13d

About The Position

The Patient Services Technician performs daily patient service activities for a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), under the direction of an area supervisor. The position involves accurate and timely forensic and clinical specimen collection and processing, following established practices and procedures. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel and helps maintain a calm environment during specimen collection. The role also includes processing and documenting specimens, entering patient and billing information, performing basic clerical and electronic data-entry tasks, maintaining facility readiness and inventory, and following laboratory safety, privacy, security, and corporate compliance requirements.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures; explain collection procedures and help reduce patient anxiety.
Dispose of blood, other biohazard materials, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions in PathConnect or other PathGroup applications; enter patient, specimen, insurance, and billing information accurately; communicate with clients to confirm orders and billing details.
Research test and client information using the laboratory computer system.
Match requisitions to specimen tubes; label, centrifuge, split, freeze, package, and store specimens according to test requirements and transport protocols.
Maintain required records, documentation, and PSC/IOPST logs; assist with monthly statistics and data compilation.
Perform clerical and electronic data-entry duties, including filing, faxing, and preparing mail.
Approve time in attendance software by the stated deadline and submit accurate expense and travel logs.
Follow grooming, dress, and lab coat policies; use time appropriately and maintain patient flow.
Communicate professionally with clients, patients, and coworkers; answer telephone calls helpfully and communicate pertinent issues to supervisors, managers, or group leaders.
Work independently, contribute to a positive team and work climate, and demonstrate organizational commitment.
Keep facilities neat, clean, and in good repair; report maintenance needs and assist with inventory counts and shortage reporting.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Follow industry security practices, regulatory guidelines, the Corporate Compliance Program, and company privacy and security policies to protect sensitive information.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.