Patient Services Technician

PathGroup•Houston, TX

11d

About The Position

The Patient Services Technician, under the direction of the area supervisor, performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The technician interacts professionally and courteously with clients, patients, and PathGroup personnel, and performs forensic and clinical specimen collection and processing according to established practices and procedures. The role includes collecting and processing specimens, entering and verifying patient and billing information, maintaining records, and preparing specimens for transport. The technician also performs clerical and facility-support duties, follows laboratory safety and privacy policies, and contributes to a cooperative work environment.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

At least 1 year of prior job-related experience.
High school diploma or GED.
Phlebotomist certification, except where required in Louisiana.

Responsibilities

Greet customers and treat them courteously.
Ensure field phlebotomy and PSC specimens are collected accurately and on time.
Collect specimens according to established procedures; explain collection procedures clearly and courteously and help reduce patient anxiety.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information into computer systems with a high level of accuracy.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required by test orders.
Package and store specimens according to required temperatures and protocols, using appropriate containers and labels to maintain specimen integrity during transport.
Maintain required records, documentation, and PSC/IOPST technician logs.
Assist with compilation of monthly statistics and data.
Perform basic clerical duties, including filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment and comply with grooming, dress code, and lab coat policies.
Manage time appropriately and maintain service during fluctuating patient flow.
Communicate professionally with clients, patients, and coworkers; answer the telephone in a friendly and helpful manner.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive work climate and team effort.
Keep facilities neat, clean, and in good repair, and report needed repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
Perform responsibilities in accordance with security practices and regulatory guidelines protecting the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries; perform other duties as assigned.