Patient Services Technician/Phlebotomist

PathGroup•Columbus, OH

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing in accordance with established practices and procedures. The position collects, processes, labels, stores, and packages specimens for transport; enters patient, specimen, insurance, and billing information; maintains required records and logs; and performs basic clerical and inventory duties. The technician supports a calm and professional patient experience, maintains a safe and orderly work environment, uses appropriate personal protective equipment, and follows laboratory safety, privacy, security, compliance, and regulatory requirements.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat them courteously and professionally.
Collect field phlebotomy and PSC specimens accurately and on time according to established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety before, during, and after collection.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications; enter patient, specimen, insurance, or billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system and match requisition forms to specimen tubes.
Label, centrifuge, split, freeze, store, and package specimens as required, following test-specific protocols and temperature requirements to maintain specimen integrity during transport.
Demonstrate proficiency in specimen collection and processing methods; maintain required records, documentation, PSC/IOPST logs, and assist with monthly statistics and data.
Perform basic clerical duties, including filing, faxing, mail preparation, and electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period and submit accurate expense and travel logs on Monday for the prior week or as directed.
Follow departmental and company grooming, dress, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Communicate professionally with clients, patients, co-workers, and supervisors; answer telephone calls in a friendly and helpful manner and communicate pertinent issues to a supervisor, manager, or group leader.
Contribute to a positive and cooperative work environment and perform duties independently.
Keep facilities neat, clean, and in good repair; report needed repairs or maintenance and assist with periodic inventory counts, reporting shortages and problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Perform responsibilities in accordance with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data; comply with the Corporate Compliance Program and company policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.