Patient Services Technician/Phlebotomist

PathGroup•Starkville, MS

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), under the direction of the area supervisor. The role involves accurate, timely, and professional interactions with clients, patients, and PathGroup personnel, along with collecting and processing forensic and clinical specimens according to established practices and procedures. The position also includes related documentation, data entry, clerical work, facility upkeep, inventory support, and compliance with laboratory safety, privacy, security, and corporate policies. Management may assign or reassign duties and responsibilities, and other duties may be assigned.

Requirements

At least 1 year of prior job-related experience preferred.
High school diploma or GED preferred; may be required based on state and laboratory guidelines.
Phlebotomist certification preferred; required in Louisiana.
Ability to collect and process specimens according to established procedures.
Ability to accurately complete documentation and electronic data entry, with attention to detail.
Ability to follow laboratory safety procedures, use personal protective equipment, and comply with privacy, security, and corporate policies.

Nice To Haves

At least 1 year of prior job-related experience.
High school diploma or GED.
Phlebotomist certification.

Responsibilities

Greet and treat customers courteously and professionally.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen-collection processes clearly and courteously, and help reduce patient anxiety by providing a calm environment.
Dispose of blood, other biohazard materials, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications; enter patient, specimen, insurance, or billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system and match requisition forms to specimen tubes.
Label, centrifuge, split, freeze, package, and store specimens as required, following applicable temperature, container, labeling, and transport protocols to maintain specimen integrity.
Demonstrate proficiency in specimen collection and processing methods and maintain required records and documentation, including PSC/IOPST logs.
Assist with compilation of monthly statistics and data and perform basic clerical duties such as filing, faxing, and preparing mail.
Perform electronic data entry; approve time in attendance software by noon on the Monday following the end of the pay period; and submit accurate expense and travel logs on Monday for the prior week or as directed.
Follow departmental and company grooming, dress code, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers, answer telephones helpfully, and communicate relevant issues to a supervisor, manager, or group leader.
Contribute to a positive, harmonious, cooperative work environment and perform duties independently as appropriate.
Keep facilities neat, clean, and in good repair; report maintenance needs and assist with periodic inventory counts, reporting shortages or problems.
Use proper personal protective equipment and follow laboratory safety precautions and procedures.
Perform responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.