Patient Services Technician/Phlebotomist

PathGroup•London, KY

10d

About The Position

The Patient Services Technician works under the direction of the area supervisor to perform daily patient service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role involves interacting professionally and courteously with clients, patients, and PathGroup personnel, and confidently carrying out forensic and clinical specimen collection and processing according to established practices and procedures. The position also involves specimen handling and transport, patient and billing data entry, documentation, basic clerical work, facility upkeep, inventory support, and compliance with laboratory safety, privacy, security, and corporate policies.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and required in Louisiana.

Nice To Haves

High school diploma or GED, except where required by state or laboratory guidelines.
Phlebotomist certification, except where required in Louisiana.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures; explain collection processes and help reduce patient anxiety.
Dispose of blood, biohazard fluids, tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions in PathConnect and/or other PathGroup computer applications; enter patient, specimen, insurance, and billing information accurately.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, freeze, package, and store specimens as required by test orders and transport protocols.
Maintain required records, documentation, daily logs, and assist with monthly statistics and data compilation.
Perform basic clerical duties such as filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by the stated deadline and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment, follow grooming, dress, and lab coat policies, and manage time appropriately while adapting to fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers; answer telephones in a friendly and helpful manner.
Work independently, communicate pertinent information or issues to supervisors, managers, or group leaders, and contribute to a positive team climate.
Keep facilities neat, clean, and in good repair, and report repair or maintenance needs.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment, follow laboratory safety precautions and procedures, and protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Follow the Corporate Compliance Program and company policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries; perform other duties as assigned.