Patient Services Technician/Phlebotomist

PathGroup•San Antonio, TX

11d

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient-service activities at a Patient Services Center (PSC) or as an In-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing in accordance with established practices and procedures. The position also involves accurate data entry, documentation, basic clerical tasks, maintaining a clean and safe work area, and following laboratory safety, privacy, security, and corporate compliance requirements. The employee may work independently, communicate issues to a supervisor or group leader, and assist with other duties as assigned.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.
Ability to perform electronic data entry.
Ability to follow laboratory safety procedures, privacy and security policies, corporate compliance requirements, and specimen-handling protocols.

Nice To Haves

At least 1 year of prior job-related experience.
High school diploma or GED.
Phlebotomist certification.

Responsibilities

Greet and treat customers courteously and professionally.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen-collection procedures clearly and courteously, and help reduce patient anxiety before, during, and after collection.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect or other PathGroup computer applications; enter patient, specimen, insurance, and billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information such as diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system and match requisition forms to specimen tubes.
Label, centrifuge, split, freeze, package, and store specimens as required by test orders and protocols, maintaining specimen integrity during transport.
Demonstrate proficiency in specimen collection and processing methods and maintain required records and documentation, including PSC/IOPST logs.
Assist with compilation of monthly statistics and data and perform basic clerical duties such as filing, faxing, and preparing mail.
Perform electronic data entry; approve time in attendance software by noon on the Monday following the end of the pay period; and submit accurate expense and travel logs on Monday for the prior week or as directed.
Follow departmental and company grooming, dress, and lab coat policies; use time appropriately; and manage fluctuating patient flow.
Communicate courteously and cooperatively with clients, patients, and coworkers, including answering the telephone in a friendly and helpful manner.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and team effort.
Help ensure facilities are neat, clean, and in good repair; report required repairs and maintenance to a group leader or supervisor.
Assist with periodic inventory counts and report shortages or problems as they occur.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
Perform responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries as needed and perform other duties as assigned.