Patient Services Technician/Phlebotomist

PathGroup•Gainesville, GA

About The Position

Under the direction of the area supervisor, the Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel, and performs forensic and clinical specimen collection and processing according to established practices and procedures. The position also involves accurate electronic data entry, recordkeeping, basic clerical work, specimen packaging and transport preparation, and maintaining a safe, clean work environment. The technician follows laboratory safety, privacy, security, and corporate compliance requirements while contributing to a cooperative team environment.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat clients, patients, and coworkers courteously and professionally.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety by maintaining a calm environment.
Dispose of blood, other biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect or other PathGroup computer applications; enter patient, specimen, insurance, and billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system, and match requisition forms to specimen tubes.
Label, centrifuge, split, freeze, package, and store specimens as required; use the appropriate containers, temperatures, labeling, and transport procedures to maintain specimen integrity.
Demonstrate proficiency in specimen collection and processing methods.
Maintain required records and documentation, including daily PSC/IOPST logs, and assist with monthly statistics and data compilation.
Perform basic clerical duties such as filing, faxing, and preparing mail, and complete electronic data entry.
Approve time in attendance software by noon on the Monday following the end of the pay period; submit accurate expense and travel logs on Monday for the prior week or as directed by management.
Follow grooming, dress code, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Perform duties independently and communicate relevant information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and cooperative team effort; communicate in ways that support a harmonious working environment.
Keep facilities neat, clean, and in good repair, and advise the group leader or supervisor of needed repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems to the group leader or supervisor.
Use appropriate personal protective equipment, follow laboratory safety precautions and procedures, and protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Follow the Corporate Compliance Program and all corporate policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries; perform other duties as assigned.