Patient Services Technician/Phlebotomist

PathGroup•Tupelo, MS

About The Position

The Patient Services Technician, under the direction of the area supervisor, performs daily patient service activities at a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), accurately and on time. The role interacts professionally and courteously with clients, patients, and PathGroup personnel and performs clinical and forensic specimen collection and processing according to established practices and procedures. The position also involves entering and verifying patient and specimen information, maintaining documentation and records, packaging specimens for transport, performing basic clerical and inventory tasks, and following laboratory safety, privacy, security, and compliance requirements.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.
Demonstrated proficiency in specimen collection methods and processing.
Ability to perform electronic data entry and accurately handle patient, specimen, insurance, and billing information.
Ability to follow laboratory safety procedures, privacy and security policies, and specimen-handling protocols.

Nice To Haves

High school diploma or GED.
Phlebotomist certification.
At least 1 year of prior job-related experience.

Responsibilities

Greet customers and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety before, during, and after collection.
Dispose of blood, other biohazardous fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information into computer systems; communicate with clients to confirm handwritten orders, verify tests, and obtain accurate billing information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required by test orders.
Package, store, and prepare specimens for transport using the required temperatures, containers, labels, and protocols to maintain specimen integrity.
Maintain required records, documentation, and PSC/IOPST logs.
Assist with compilation of monthly statistics and data.
Perform basic clerical duties, including filing, faxing, mail preparation, and electronic data entry.
Approve time in attendance software by the stated deadline and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment and adhere to grooming, dress code, and lab coat policies.
Manage time appropriately and maintain service during fluctuating patient flow.
Communicate courteously and professionally with clients, patients, and coworkers, supporting a harmonious and cooperative work environment.
Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Perform duties independently and communicate relevant information or issues to a supervisor, manager, or group leader for resolution.
Contribute to a positive work climate and team effort.
Keep facilities neat, clean, and in good repair, and advise the group leader or supervisor of repair and maintenance needs.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedures.
Perform duties in accordance with security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including privacy and security policies.
Work with other PathGroup departments and subsidiaries as needed.
Perform other duties as assigned.