Patient Services Technician/Phlebotomist

PathGroup•Florence, KY

12d

About The Position

The Patient Services Technician performs daily patient service activities at a Patient Services Center (PSC) or as an in-office Patient Services Technician (PST), under the direction of an area supervisor. The role involves professional interactions with clients, patients, and PathGroup personnel and the accurate, timely collection and processing of forensic and clinical specimens according to established procedures. The technician collects blood and other specimens, explains collection procedures to patients, helps reduce patient anxiety, and handles specimens for labeling, processing, storage, and transport. The position also involves entering and verifying patient, specimen, insurance, and billing information; maintaining records and logs; performing clerical tasks; and following laboratory safety, privacy, security, and compliance policies.

Requirements

At least 1 year of prior job-related experience is preferred.
High school diploma or GED is preferred and may be required based on state and laboratory guidelines.
Phlebotomist certification is preferred and is required in Louisiana.

Nice To Haves

High school diploma or GED (may be required based on state and laboratory guidelines).
Phlebotomist certification (required in Louisiana).
At least 1 year of prior job-related experience.

Responsibilities

Greet customers appropriately and treat them courteously.
Collect field phlebotomy and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection procedures clearly and courteously, and help create a calm environment for patients.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions accurately in PathConnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, or billing information into computer systems; communicate with clients to confirm handwritten orders, verify tests, and obtain accurate billing information.
Research test and client information using the laboratory computer system.
Match requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
Package and store specimens according to required temperatures and protocols, using appropriate containers and labels to maintain specimen integrity during transport.
Maintain required records, documentation, daily records, and PSC/IOPST logs.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, preparing mail, and electronic data entry.
Approve time in attendance software by the stated deadline and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment and comply with grooming, dress code, and lab coat policies.
Use time appropriately and maintain service during fluctuating patient flow.
Communicate professionally with clients, patients, and coworkers, contributing to a harmonious and cooperative work environment.
Answer telephone calls in a friendly and helpful manner, identifying the company and oneself.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive work climate and team effort.
Keep facilities neat, clean, and in good repair; report repair and maintenance needs to the appropriate lead or supervisor.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate PPE, follow laboratory safety precautions, and adhere to laboratory procedures.
Protect the confidentiality, integrity, and availability of protected health information and other sensitive company data in accordance with security practices and regulatory guidelines.
Follow the Corporate Compliance Program and applicable corporate, privacy, and security policies.
Work with other PathGroup departments and subsidiaries; perform other assigned duties.