Patient Services Specialist
About The Position
This position ensures the smooth operation of clinic patient flow and serves as the primary contact for patients. The Patient Services Specialist schedules appointments, prepares paperwork before patient visits, receives patients, and maintains records. The role also processes charges for clinic services, files insurance claims, responds to requests for information from patients and insurance companies, and maintains related departmental information. Employees may have cash-handling responsibilities. The position assists at the front desk with patient check-in and checkout and works alongside the PSS team, nursing team, residents, and faculty to support the clinic.
Requirements
- High school diploma or GED.
- One year of customer service, office, or related experience; additional education may substitute for the experience requirement.
Responsibilities
- Ensure the smooth operation of clinic patient flow and serve as the primary contact for patients.
- Schedule appointments and prepare necessary paperwork before patient visits.
- Receive patients and maintain records.
- Process charges for clinic services and file insurance claims.
- Respond to requests for information from patients and insurance companies.
- Maintain related information for the department.
- Assist at the front desk with checking patients in and out.
- Handle cash, if assigned.
- Work alongside the PSS team, nursing team, residents, and faculty to support clinic operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
