Patient Services Specialist- Atrium Health Huntersville Sports Medicine FT

Advocate Health•Huntersville, NC

2d•$20 - $30

About The Position

The Patient Services Specialist provides patient-facing administrative support at Atrium Health Huntersville Sports Medicine. The role focuses on delivering compassionate customer service and a positive patient experience while handling patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities. It also involves maintaining accurate and confidential patient, insurance, billing, and payment information; assisting with billing functions or directing patients to the appropriate billing office; and encouraging use of front-end technology during registration. The specialist must work effectively both independently and as part of a team in a fast-paced environment, using sound judgment and appropriate responses to emergency codes. The role also includes monitoring inventory and stocking medications, narcotics, and emergency medications and equipment. The position is full-time, 40 hours per week, with a Monday-through-Friday schedule from 8 a.m. to 5 p.m.

Requirements

High school diploma or GED.
Computer experience.
Customer relations experience.
Ability to sit for long periods and work in a fast-paced office environment.
Ability to bend and lift up to 10 pounds.

Nice To Haves

Experience with medical records software.
Front desk practice experience.

Responsibilities

Provide caring, compassionate customer service to create an excellent patient experience.
Interact effectively with patients and families in a variety of sensitive situations.
Use critical thinking and decisive judgment in a hectic environment; work cohesively with a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collections, cash receipting, and arrival or departure desk activities accurately and according to standards and guidelines.
Encourage patient use of front-end technology during registration.
Enter and maintain confidential, accurate patient, insurance, billing, and payment information throughout the patient encounter.
Assist with billing functions accurately or direct patients to the appropriate billing office.
Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
Monitor inventory and stock medications, narcotics, and emergency medications and equipment.