Patient Services Specialist- Atrium Health Huntersville Sports Medicine FT

Advocate Health and Hospitals Corporation • Huntersville, NC

17h

About The Position

The Patient Services Specialist provides compassionate customer service and supports patient-facing administrative operations at Atrium Health Huntersville Sports Medicine. This full-time role manages registration, insurance verification, scheduling, payment collection and receipting, and arrival or departure desk activities while maintaining accurate, confidential patient information. The specialist supports billing, encourages use of front-end technology, responds appropriately to emergency codes, follows applicable healthcare regulations, and monitors medication and emergency equipment inventory.

The position is scheduled Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week. It requires prolonged sitting in a fast-paced office environment and the ability to bend and lift up to 10 pounds.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.

Nice To Haves

• Experience with medical records software.
• Front-desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Use critical thinking and decisive judgment in a hectic environment, working cohesively with a team or independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Assist with billing functions accurately or direct patients to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses, and comply with applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Potential premium pay, incentive pay for select positions, and annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED