Patient Services Specialist- Atrium Health Elizabeth Family Medicine FT

Advocate Health and Hospitals Corporation • Charlotte, NC

1d

About The Position

The Patient Services Specialist provides caring, compassionate customer service to create an excellent patient experience. This role handles patient registration, insurance verification, scheduling, collections and cash receipting, and arrival and departure desk activities while following established standards and guidelines. The specialist maintains confidential and accurate patient, insurance, billing, and payment information; supports billing functions; encourages patients to use front-end technology during registration; and monitors inventory and stocks medications and emergency supplies. The position requires sound judgment in a fast-paced environment, effective interaction with patients and families in sensitive situations, and the ability to work both independently and as part of a team.

This is a full-time position at Atrium Health Elizabeth Family Medicine, with a Monday-to-Friday schedule from 7:45 a.m. to 4:45 p.m. and 40 hours per week. The listed pay range is $19.80 to $29.70 per hour. The role is benefits-eligible.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods and work in a fast-paced office environment.
• Ability to bend and lift up to 10 pounds.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Use critical thinking and decisive judgment in a fast-paced environment; work cohesively with a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collections and cash receipting, and arrival and/or departure desk activities according to standards and guidelines.
• Encourage patient utilization of front-end technology during registration.
• Enter and maintain confidential, accurate patient, insurance, billing, and payment information throughout the patient encounter.
• Perform billing functions accurately and/or direct inquiries to the appropriate billing office.
• Demonstrate proficiency in emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Potential premium pay, incentive pay for select positions, and annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED