Patient Service Specialist- Atrium Health Carmel Family Medicine FT
About The Position
The Patient Service Specialist supports patient-facing and departmental operations at Atrium Health Carmel Family Medicine. The role reviews and documents patient identification, places armbands on patients arriving for care, and communicates with patients, visitors, coworkers, management, and physicians. It helps maintain continuity of departmental operations, refers patients to Patient Financial Resource Services when necessary, and directs patients to Drug List Technicians for medication updates before surgery as needed. The specialist provides age- and developmental-appropriate assistance and helps create a caring, compassionate environment. The position requires compliance with HIPAA, CMS, and Medicare/Medicaid regulations as they apply to registration and the flow of information to the multidisciplinary team and the public. Work takes place in a clean, well-lit, comfortable environment, with frequent interruptions, occasional pressure from multiple calls and inquiries, occasional exposure to patient elements, and moderate noise.
Requirements
- High school diploma or GED equivalent.
- Excellent oral, written, and interpersonal communication skills.
- Customer service skills.
- Knowledge of medical terminology.
- Ability to use WakeOne.
- Organized and able to work as a team member.
Nice To Haves
- Experience in a healthcare setting or as a Unit Secretary.
Responsibilities
- Review and document patient identification and place armbands on patients arriving for care.
- Communicate effectively with patients, visitors, coworkers, management, and physicians, using strict patient identifiers when directing information and communications.
- Maintain compliance with HIPAA, CMS, and Medicare/Medicaid regulations applicable to registration and information flow.
- Provide continuity in departmental operations.
- Refer patients to Patient Financial Resource Services when necessary.
- Refer patients to Drug List Technicians for medication updates before surgery as needed.
- Use age- and developmental-appropriate skills when assisting patients, families, and visitors.
- Assist departmental staff in providing a caring and compassionate environment.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, such as shift and on-call pay, for eligible work.
- Incentive pay for select positions.
- Opportunity for annual performance-based increases.
- Career development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
