Patient Service Specialist- Atrium Health Carmel Family Medicine FT

Advocate Health and Hospitals Corporation • Charlotte, NC

18h

About The Position

The Patient Service Specialist supports patient registration and departmental operations at Atrium Health Carmel Family Medicine. The role reviews and documents patient identification, places armbands on patients arriving for care, and communicates with patients, visitors, coworkers, management, and physicians. It follows applicable privacy and regulatory requirements for registration and information flow, helps maintain continuity of operations, refers patients to financial-resource services when necessary, and refers patients to Drug List Technicians for medication updates before surgery as needed. The specialist also uses age- and developmentally appropriate skills when assisting patients, families, and visitors and helps create a caring, compassionate environment.

This is a full-time position with a stated schedule of Monday through Friday, 7:30 a.m. to 4:30 p.m. The employee may be asked to start as early as 7:15 a.m. or stay as late as 5:00 p.m. The work environment is clean, well-lit, and comfortable, with frequent interruptions, occasional pressure from multiple calls and inquiries, occasional exposure to patient elements, and moderate noise.

Requirements

• High school diploma or GED equivalent required.
• Excellent oral, written, and interpersonal communication skills.
• Customer-service focus.
• Knowledge of medical terminology.
• Ability to use WakeOne.
• Organized and able to work as a team member.

Nice To Haves

• Experience in a healthcare setting or as a Unit Secretary preferred.

Responsibilities

• Review and document patient identification and place armbands on patients arriving for care.
• Communicate effectively with patients, visitors, coworkers, management, and physicians, using strict patient identifiers when directing information and communications.
• Maintain compliance with HIPAA, CMS, and Medicare/Medicaid regulations as they apply to registration and information flow.
• Provide continuity in departmental operations.
• Refer patients to Patient Financial Resource Services when necessary.
• Refer patients to Drug List Technicians for medication updates before surgery as needed.
• Use age- and developmentally appropriate skills when assisting patients, families, and visitors.
• Assist departmental staff in providing a caring, compassionate environment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation and potential premium or incentive pay, where applicable.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED