Patient Services Specialist- Atrium Health LCH Teen Health FT

Advocate Health and Hospitals Corporation • Charlotte, NC

1d

About The Position

The Patient Services Specialist supports the Atrium Health LCH Teen Health department and covers General Medicine and Behavioral Health appointments. The role provides compassionate customer service to patients and families while handling front-end patient access activities, including registration, insurance verification, scheduling, payment collection, and arrival or departure desk functions. It also maintains confidential patient information, assists with billing, follows healthcare regulations and emergency procedures, and monitors medications and emergency supplies. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required.

Requirements

• High school diploma or GED.
• Computer experience.
• Customer relations experience.
• Ability to sit for long periods and work in a fast-paced office environment.
• Ability to bend and lift up to 10 pounds.

Nice To Haves

• Experience with medical records software.
• Front desk practice experience.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact effectively with patients and families in a wide variety of sensitive situations.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival or departure desk activities accurately and according to standards and guidelines.
• Encourage patients to use front-end technology during registration.
• Enter and maintain confidential, accurate patient information, including insurance, billing, and payment information, throughout the patient encounter.
• Perform billing functions accurately and/or direct patients to the appropriate billing office.
• Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications and equipment.
• Work cohesively with a team and independently with minimal supervision, using critical thinking and decisive judgment in a hectic environment.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible work, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED