Patient Services Specialist / PCA

Advanced Radiology Consultants • Wilton, CT

32d • Onsite

About The Position

Advanced Radiology Consultants is seeking a Patient Services Specialist / PCA to join their team. This role is responsible for front desk duties and assisting technologists with patient care, ensuring patient comfort and exceptional service. The position requires providing accurate information to patients, staff, and physicians to support compassionate patient care and efficient operations. The practice is one of the largest independent radiology practices in the tri-state area with experienced radiologists, and they foster a culture of caring, professional growth, and a friendly environment.

Requirements

• Ability to multi-task and function in a fast paced, high volume environment is a must
• Strong typing skills desired
• Basic knowledge of anatomy and medical terminology
• Ability to assist patients on and off exam tables
• High school diploma or general education degree (GED)
• Minimum 1-2 years’ related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Graduate of Medical Office Assistant Program preferred

Responsibilities

• Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
• Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc.
• Complete patient admission process accurately and efficiently.
• Provide and explain exam preps to patients, resolve patients’ questions or concerns; if necessary seek assistance from technologists or physicians.
• Receive and record patient copays as required by health insurance carriers; ensure that collected cash and checks are processed according to established protocols and schedules.
• Provide assistance to technologists, patient care assistants, physicians and other ARC staff as requested.
• Scan documents accurately.
• Ensure that incoming faxes are delivered and/or acted on immediately.
• Maintain records of all outside reads; ensure that results are communicated on time.
• Stocking and preparing radiologic rooms; and assisting the patient on and off the exam table.
• Weekend hours required on rotating schedule.

Benefits

• Medical and Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Health Savings Account (HSA) with Matching Employer Contribution
• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Annual Profit-Sharing Plan Contribution
• Paid Opt-Out Benefit Option
• Basic Life and Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED