Patient Services Specialist II (Primary Care, Windermere)

The Nemours Foundation • Orlando, FL

4d • Onsite

About The Position

Nemours is seeking a full-time Patient Services Specialist II to join its Primary Care team in Windermere, Florida. Nemours primary care practices offer a kid-friendly, family-centered pediatric primary care experience for families in Central Florida, with attention to preventive care and whole-child wellness.

The role provides customer service for assigned divisions and accurately obtains and enters information needed for registration and scheduling. The specialist serves internal and external customers as part of the clinic team. Duties include handling phone calls and electronic communications; registering and scheduling patients; collecting and maintaining insurance and payment information; preparing charts; checking patients in and out; scanning paperwork and results into the electronic medical record or patient chart; coordinating medical-record requests and releases; and ensuring billing documents have complete coding information. Travel to other primary care locations for coverage is required.

Requirements

• High school diploma required.
• Specialized training of one year beyond high school required.
• One to three years of experience preferred.
• Customer service and healthcare experience preferred.
• Medical office or call center experience preferred.
• Travel to other primary care locations as needed for coverage is required.

Nice To Haves

• One to three years of experience.
• Customer service and healthcare experience.
• Medical office or call center experience.

Responsibilities

• Answer phone lines promptly and courteously, triage calls, and handle them appropriately.
• Collect, maintain, and verify accurate patient registration information using standard business practices.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect, verify, and maintain patient insurance information, including authorizations and referrals.
• Collect copayments, deductibles, coinsurance, and account balances; perform end-of-day balancing.
• Schedule office visits using knowledge of visit types, templates, and efficient scheduling practices.
• Manage no-show and cancellation processes and confirm appointments with patients or guardians.
• Prepare charts with appropriate paperwork for physician visits.
• Triage and manage electronic communications daily.
• Scan new paperwork and incoming mailed or faxed patient results into the EMR, or place information in the patient chart for provider review; task the responsible physician when appropriate.
• Check patients in and out of the office.
• Coordinate release-of-information and medical-record processes and process incoming and outgoing medical-record requests.
• Ensure coding information is complete on billing documents.
• Travel to other primary care locations as needed for coverage.
• Perform other duties as assigned by the supervisor.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Comprehensive health, life, dental, and vision benefits.
• 403(b) with employer match.
• Licensure, CME, and dues allowance.
• Not-for-profit status and eligibility for Public Service Loan Forgiveness.
• Florida residents working in Florida benefit from no state income tax; Delaware-based employees benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED