Patient Care Specialist - Primary Care

Mayo Clinic•Red Wing, MN

6d•$20 - $26

About The Position

The Patient Care Specialist (PCS) provides direct and indirect patient care under the supervision of a Registered Nurse (RN) and accepts delegation from care team members, including physicians, advanced practice providers, RNs, LPNs, and MAs, to meet the needs of patients and families. The role works with patients across the lifespan and with multiple conditions. Direct care duties include providing care, collecting and documenting patient care data, and communicating with patients, families, and care team members. Indirect care duties include helping maintain the care environment and performing unit-based clerical work. The PCS uses multiple computer applications and is expected to demonstrate organizational skills, teamwork, and a commitment to continuous learning, quality, and excellence.

Requirements

Must be at least 18 years old.
Ability to read and communicate effectively in English.
Working knowledge of computers and software applications.
Self-motivated and able to work independently.
Able and willing to work with all populations served.
Ability to react calmly and effectively in emergency situations.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Well organized, detail-oriented, accurate, and efficient.
Maintain Basic Life Support (BLS) for Health Care Providers certification from the American Heart Association or American Red Cross; if not already certified, BLS certification will be included in the orientation program.

Nice To Haves

High school diploma or GED.
Patient Care Specialist, Health Unit Coordinator (HUC), CNA, or PCA experience.
Demonstration of medical terminology.

Responsibilities

Provide direct and indirect patient care under RN supervision and accept delegation from care team members.
Collect and document patient care data.
Communicate information to patients, families, and care team members.
Help maintain the environment of care.
Perform unit-based clerical duties.