Patient Services Specialist II (Primary Care, The Villages)

The Nemours Foundation•The Villages, FL

3d•Onsite

About The Position

Nemours is seeking a full-time Patient Services Specialist II to join its Primary Care team in The Villages, Florida. Nemours primary care practices provide family-centered pediatric primary care, with attention to preventive care and whole-child wellness. The specialist serves as a customer service representative for assigned divisions, obtaining and entering the information needed to complete registration and scheduling accurately and according to standard business practices. The role provides service to internal and external customers as part of the clinic team and supports patient check-in and checkout, scheduling, financial transactions, records, and communications. Travel to other primary care locations for coverage is required.

Requirements

High school diploma required.
Specialized training of one year beyond high school required.
Travel to other primary care locations as needed for coverage is required.

Nice To Haves

One to three years of experience preferred.
Customer service experience preferred.
Healthcare experience preferred.
Medical office or call center experience preferred.

Responsibilities

Answer phone lines promptly and courteously, triage calls, and handle them appropriately.
Collect, maintain, and verify accurate registration information using standard business practices.
Coordinate paperwork required for registration, scheduling, and appointments.
Collect, verify, and maintain patient insurance information, including authorizations and referrals.
Collect co-pays, deductibles, co-insurance, and account balances; balance at the end of the day.
Schedule office visits using knowledge of visit types, templates, and efficient scheduling practices.
Manage no-shows and cancellations and confirm appointments with patients or guardians.
Prepare charts with appropriate paperwork for physician visits.
Triage and manage electronic communications daily.
Scan new paperwork and incoming mailed or faxed patient results into the EMR, or place information in the patient chart for provider review; task the responsible physician when appropriate.
Check patients in and out of the office.
Coordinate release-of-information and medical-record processes and process incoming and outgoing medical-record requests.
Ensure coding information is complete on billing documents.
Travel to other primary care locations as needed for coverage.
Perform other duties as assigned by the supervisor.