Patient Services Specialist II (Primary Care, The Villages)

Nemours Children's Health•The Villages, FL

3d•Onsite

About The Position

Nemours is seeking a full-time Patient Services Specialist II to join the Primary Care team in The Villages, Florida. The role serves as a customer service representative for assigned divisions, accurately obtaining and entering information needed to complete patient registration and scheduling according to standard business practices. The specialist supports internal and external customers as a member of the clinic team and is required to travel to other primary care locations as needed for coverage.

Requirements

High school diploma required.
Specialized training of one year beyond high school.
Travel to other primary care locations as needed for coverage is required.

Nice To Haves

One to three years of experience preferred.
Customer service and healthcare experience preferred.
Medical office or call center experience preferred.

Responsibilities

Answer phone lines promptly and courteously, triage calls, and handle them appropriately.
Collect, maintain, and verify the accuracy of registration information using standard business practices.
Coordinate paperwork needed for registration, scheduling, and appointments.
Collect, verify, and maintain patient insurance information, including authorizations and referrals.
Collect co-pays, deductibles, co-insurance, and account balances, and perform end-of-day balancing.
Apply knowledge of visit types, scheduling templates, and office-visit scheduling fundamentals.
Manage no-show and cancellation processes and confirm appointments with patients or guardians.
Prepare charts with appropriate paperwork for physician visits.
Triage and manage electronic communications daily.
Scan new paperwork and incoming mailed or faxed patient results into the EMR, or place documents in the patient chart and route results to the responsible physician for review.
Check patients in and out of the office.
Coordinate release-of-information and medical-record processes, including processing incoming and outgoing medical-record requests.
Ensure coding information is complete on billing documents.
Perform other duties as assigned by the supervisor.