Care Concierge & Thoughtful Engagement Specialist – The Villages, FL

Diversified Life Care Partners • The Villages, FL

5d • Onsite

About The Position

Working under the guidance of the Care Management team, the Care Concierge & Thoughtful Engagement Specialist provides individualized support to older adults in their homes, assisted living communities, and other care settings. The role begins part-time, with an opportunity to transition to full-time as client needs and program growth allow. The position focuses on building meaningful relationships, supporting seniors in daily life, and creating engaging activities that bring connection, joy, and purpose.

The specialist provides wellness visits and concierge support, including transportation, appointment accompaniment, medication refill coordination, light housekeeping, organization, and assistance with personal care. They also deliver personalized engagement sessions and activities based on each client's interests, abilities, and goals, using cognitive stimulation and technology where appropriate. The specialist works with Care Managers, families, caregivers, and community partners to support client goals and care plans, document services, and communicate relevant concerns.

The position serves The Villages, Florida, and surrounding areas, including Leesburg, Wildwood, and Lady Lake. DLCP describes a supportive, mission-driven team culture, flexible scheduling, ongoing training and professional development, opportunities to help shape an expanding Aging Life Care™ and engagement program, competitive compensation, and mileage reimbursement.

Requirements

• High school diploma or equivalent required.
• Strong interpersonal, communication, and organizational skills.
• Comfort using Microsoft Office, smartphones, tablets, and electronic documentation systems.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Compassionate, dependable, patient, and attentive approach to others' needs.
• Valid driver's license, reliable transportation, and current auto insurance required.
• Ability to pass a background check and drug screening.
• CPR/First Aid Certification or willingness to obtain it.

Nice To Haves

• Associate's or Bachelor's degree in healthcare, social work, psychology, recreation therapy, education, art, or a related field.
• Experience working with older adults, individuals with dementia, or adults with disabilities.
• Background in healthcare, caregiving, senior services, recreation, social services, or a related field.
• Experience as a CNA, Medical Assistant (MA), LPN, Activity Professional, Recreational Therapist, Social Services Professional, Dementia Care Specialist, or in a similar role.
• Knowledge of person-centered care and aging-related challenges.
• Creative and engaging approach to helping seniors remain active, connected, and fulfilled.
• Experience with cognitive engagement tools, activity planning, or technology-based enrichment activities.

Responsibilities

• Conduct wellness visits and monitor clients' overall well-being.
• Provide transportation to medical appointments, errands, and social outings.
• Accompany clients to appointments and provide support as needed.
• Assist with medication refill coordination and communication with healthcare providers.
• Provide light housekeeping and organization to help maintain a safe, comfortable environment.
• Assist with personal care needs such as grooming, dressing, and daily routines.
• Report changes in client condition or concerns to the Care Management team.
• Document services and client interactions accurately and promptly.
• Deliver personalized one-on-one engagement sessions based on clients' interests, abilities, and goals.
• Create meaningful activities, including reminiscence and life story work, music and art activities, games and puzzles, sensory experiences, community outings, and cognitive stimulation activities.
• Use technology, including tablets, apps, and virtual reality experiences, when appropriate.
• Help reduce isolation and promote emotional well-being through meaningful connection.
• Encourage participation in activities that support cognitive health, purpose, and independence.
• Work closely with Care Managers to support client goals and care plans.
• Maintain professional communication with families, caregivers, and community partners.
• Participate in team meetings, training opportunities, and case discussions.
• Maintain client confidentiality and comply with privacy regulations.

Benefits

• Flexible scheduling with opportunities for additional hours as the program grows.
• Ongoing training and professional development.
• Opportunity to help shape and grow an innovative Aging Life Care™ and engagement program.
• Competitive compensation.
• Mileage reimbursement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED